Refund Policy

1. Overview

We strive to ensure customer satisfaction with our application. However, we understand there may be instances where a refund request is necessary. This policy outlines the conditions under which refunds will be granted.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Technical Issues: If you experience a technical issue that prevents you from using the application as intended, and our support team cannot resolve the issue within a reasonable timeframe.
• Incorrect Billing: If you were charged incorrectly or more than once for the same purchase.
• Subscription Renewals: If you are charged for a subscription renewal and contact us within 7 days of the renewal date.


3. Non-Refundable Conditions

Refunds will not be granted under the following conditions:

• Change of mind after purchase.
• Failure to use the application or take advantage of its features.
• Issues caused by not meeting the technical requirements for using the application.
• Claims made beyond 30 days from the date of purchase (unless required by applicable law).


4. Refund Process

To request a refund, follow these steps:

• Contact Support: Email us at support@orderproanalytics.com with the subject line "Refund Request."
• Provide Details: Include your purchase information (e.g., receipt, transaction ID, email), a description of the issue, and any supporting documentation.
• Evaluation: Our support team will review your request and respond within 2 - 3 business days.


5. Lifetime Access
• Lifetime access is refundable within the first 30 days of purchase. Refunds for cancellations within this period will be prorated based on the time elapsed since the purchase.
• After 30 days, lifetime access purchases are non-refundable, regardless of usage or changes to the application


6. Refund Timeline

Once approved, refunds will be processed within 10 business days. Depending on your payment method, the refunded amount may take additional time to reflect in your account.

7. Chargebacks

We encourage customers to contact our support team before initiating a chargeback with their payment provider. Unauthorized chargebacks may result in account suspension and additional investigation.

8. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting. Continued use of the application after changes constitutes acceptance of the updated Refund Policy.

9. Contact Us

If you have any questions about this Refund Policy or need assistance with your request, please contact us at support@orderproanalytics.com.